Privacy Policy
How we collect, use, and protect your personal information.
Last updated: September 22, 2026
1. Introduction
Hear Solution ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website (www.hearsolution.co.in), contact us, or use our in-store services.
2. Information We Collect
- Contact details — name, phone number, email address, and postal address when you book a hearing test, fill our contact form, or make a purchase.
- Health-related information — hearing assessment results and related notes recorded during consultations, used solely to provide appropriate hearing care recommendations.
- CGHS documentation — details required for claim filing assistance, where applicable.
- Website usage data — basic technical information such as browser type and pages visited, collected automatically for site functionality.
3. How We Use Your Information
- To schedule and conduct hearing tests and consultations.
- To recommend and fit appropriate hearing aid devices.
- To process purchases, warranty registrations, and CGHS reimbursement documentation.
- To respond to enquiries submitted via our contact form, phone, or WhatsApp.
- To send appointment reminders, service follow-ups, and relevant updates about our products.
4. How We Protect Your Information
We take reasonable administrative and technical precautions to protect your personal and health-related information from unauthorized access, alteration, or disclosure. Access to patient records is limited to authorized staff involved in your care.
5. Sharing of Information
We do not sell or rent your personal information to third parties. Information may be shared only:
- With hearing aid manufacturers (Phonak, Signia, ReSound, Widex) for warranty registration purposes.
- With CGHS or relevant government authorities, where you have requested reimbursement assistance.
- Where required by law or to protect our legal rights.
6. Your Choices
You may request access to, correction of, or deletion of your personal information held by us at any time by contacting us using the details below. You may also opt out of promotional communications while continuing to receive essential service-related updates.
7. Cookies & Website Data
Our website may use basic cookies or similar technologies (e.g. for embedded Google Maps) to support core functionality. We do not use these for third-party advertising or tracking purposes.
8. Third-Party Links
Our website may contain links to third-party sites (such as WhatsApp or Google Maps). We are not responsible for the privacy practices of these external sites.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@hearsolution.co.in or call +91-99996 46992.